This is how we differentiate between private and business customers
Why we display different prices with and without sales tax.
In our online shop, we differentiate between private customers and business customers so that everyone sees the prices that apply to them. Private customers are shown all prices including VAT (gross prices), so that the visible amount always corresponds to the final price. Business customers, on the other hand, see net prices without VAT, as they can usually claim VAT as input tax in their accounting. In the shopping cart and when completing the order, we clearly display the net amount, VAT, and total price. This allows both private customers and commercial buyers to keep track of their costs at all times.
FAQ for private customers
As a private customer, you are an end consumer. That's why we show you all prices including VAT (gross prices) – so the price displayed always corresponds to the amount you actually pay in the end.
Yes. Your invoice shows the total amount including VAT, and we also show the VAT amount separately. This allows you to see exactly how the price is calculated.
No. For purchases made by private customers, we are legally obliged to charge and pay VAT. It is therefore not possible to make a purchase without VAT.
You can usually tell this is the case if gross prices including VAT are displayed and no company or sales tax ID is stored in your account. You can also view your customer group settings via the “Delivery country/customer group” link at the top of our website.
Yes, in many cases this is possible. To do so, add your company details to your account and, if necessary, contact our customer service team so that we can adjust your profile accordingly.
FAQ for business customers
You will be classified as a business customer if you provide company details such as company name, company address, and VAT ID number during registration or the ordering process. On this basis, we will assign you to the “business customer” customer group.
As a business customer, you usually work with net prices because you can often claim VAT as input tax. That's why we show you the product prices without VAT and only show the tax separately in the shopping cart or on the invoice.
Yes, if applicable for tax purposes, the statutory value added tax is shown separately in the order process and on the invoice. This means you can clearly see the net amount, VAT, and total amount.
Of course. You will receive a proper invoice with your company details, net prices, VAT (if applicable), and the total amount, so you can use it directly in your accounting.
Please first check that your VAT ID number has been entered correctly and in full (including country code). If you continue to experience problems, please contact our customer service team so that we can check your details and help you further.
Yes, this is possible in many cases. To do so, add your company and sales tax information to your customer account. If you have already placed orders, please contact our customer service team to clarify when your invoices can be issued as a business customer.
